Frequently asked questions
Pickup, data destruction, buyback and pricing.
Is there a minimum quantity?
No. We collect a single box as readily as a full refresh.
How quickly can you pick up?
Small loads in Ohio are collected within 2 business days of your approval. Larger loads are scheduled by appointment.
Why don't you publish a price list?
Every lot is different. Resale value often offsets service costs, while loose drive shredding and CRT displays carry fees. You get an itemized written quote before anything is collected, and you only pay what it says.
What do I need to start?
Rough device counts or an asset list, your ZIP code and how you want data handled. The request form takes about two minutes.
Do you serve organizations outside Ohio?
Yes. Locations outside our Ohio pickup area can ship equipment to us by parcel or pallet freight. The handling and reporting are identical.
What does ITAD cost?
It depends on the mix. Newer equipment often offsets or exceeds the service cost through resale value; items like loose drive shredding and old CRT displays carry a fee. Your written quote itemizes both sides before anything is collected.
Should we wipe or shred?
If the equipment has resale value, a verified Purge preserves that value and is accepted for most data. If your policy requires physical destruction, or the drive is damaged, we shred. Many clients choose wipe for laptops and shred for server drives.
Can you destroy drives that are still inside the computers?
Yes. We remove them, log both the drive and host serial numbers, and destroy the drive. The chassis can then be recycled or, in some cases, resold without storage.
Do you handle phones and tablets?
Yes. Mobile devices are factory reset with cryptographic erase and verified, or physically destroyed if they cannot be verified or your policy requires it.
Do you need the drives removed from the computers first?
No. We can extract them. Tell us in the request and we will record both the drive and host serial numbers.
Is there a minimum number of drives?
No minimum. A single box of drives is fine.
How quickly can we get an offer?
Send a model list or asset export through the request form. We respond within one business day; final value is confirmed after testing.
What if some equipment has no resale value?
It is recycled under the same process and appears on the same report. Resale value from the rest of the lot often covers recycling costs.
Do you take items that do not store data?
Yes. Monitors, peripherals, cables and power equipment can be included in the same pickup.
Do we have to pack everything?
Loose equipment is fine for most pickups. Tell us about stairs, elevators or loading docks in the request so we bring the right equipment.
Who pays for shipping?
It depends on the volume and resale value of the equipment. Shipping cost is listed on the quote before anything moves.
How should drives be packed?
Leave them in the devices if you can. If they are loose, use anti-static bags and a rigid box; we send packing guidance with the labels.
Do you cover employees outside Ohio?
Yes. Kits ship to and from any US address.
What if an employee never sends the device back?
The device stays marked as not returned in your status list, so you know exactly which ones to follow up on. We do not contact employees beyond the kit and its instructions unless you ask us to.
Is there a minimum number of employees?
No. One departing employee is fine.
Can you collect monitors and docks as well?
Yes. Tell us what each person has and we size the kit to fit.
Tell us what you're retiring.
Get a written, itemized quote in one business day.